Terms of use

1. Agreement

These terms govern your use of the mobile application Meritavi Family ("Meritavi", "the app") and of the service that keeps a family's phones in step on Meritavi Plus, both provided by MIDAX STUDIO SRL, registered in the Republic of Moldova (IDNO 1026023043157), with its registered office at str. Albișoara 78/1, sect. Rîșcani, MD-2005 Chișinău ("we", "us", "the Provider").

The app asks you to accept these terms before it is used on a phone. By accepting, or by using the app, you confirm that you are an adult with full legal capacity, that you are the parent or legal guardian of the children who will use it with you, or act with their permission, and that you agree to these terms and to our privacy policy, which forms part of them. If you do not agree, please do not use the app.

2. What Meritavi is — and is not

• Meritavi helps a family agree on chores, record them with points, and turn points into a reward the family chooses.
• Points have no monetary value. The rate at which points become pocket money, and whether they do, is decided by the parent. The app records what the family agrees; it does not hold, move or pay money, and it is not a bank, a wallet or a payment service. Any money handed to a child passes between the family's members, outside the app.
• Meritavi is an aid to parenting, not a substitute for it. It does not promise any educational or behavioural result.

3. Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your family's personal, non-commercial use. You may not:

• copy, modify, translate or create derivative works from the app;
• reverse-engineer, decompile or disassemble it, except where that right cannot lawfully be restricted;
• rent, lease, sell, sublicense or redistribute it;
• interfere with the service, attempt to access other families' data, overload the server or try to break its security;
• remove or alter any copyright or trademark notice, or use the app in a way that breaches applicable law.

4. Meritavi Free and Meritavi Plus

Free is free with no time limit, on one shared phone, with the limits described in the app.

Plus is an optional auto-renewable subscription, offered monthly and yearly, sometimes with a free trial. One subscription covers the family: up to 5 children and 7 phones, 2 of them for parents.

• The price, the length of each period and any trial are shown in the app before you buy, as set by Apple or Google for your country and currency, including applicable taxes.
• Payment is charged to your Apple or Google account when you confirm the purchase, or at the end of a free trial.
• The subscription renews automatically for the same period and price unless you cancel it at least 24 hours before the current period ends. Your account is charged for the renewal within the 24 hours before the period ends.
• You manage and cancel the subscription in your App Store or Google Play account settings. Deleting the app does not cancel it.
• Any unused part of a free trial ends when you buy a subscription.
• The subscription is tied to your store account. Restore purchases in the app brings it back on a new phone with the same account.
• If the subscription ends, nothing your family made is lost: every phone keeps what it has and goes on working, within the limits of Free; the phones simply stop keeping each other up to date.

5. Payments and refunds

All payments are processed by the Apple App Store or Google Play. We do not receive, process or store payment details. Refunds are governed by the policy of the store you bought from, and requests go to them: Apple or Google Play. If something has gone wrong with a purchase, write to us as well at hello@midax.studio and we will help where we can.

Where the law gives you a right to withdraw from a contract for digital content, by starting a subscription or trial you ask for the service to begin immediately, and you acknowledge that the right of withdrawal may then be lost as the law provides. This does not affect the store's own refund policy.

6. Your family's data, and backups

• Your family's data is kept on your phones. On Plus it travels through our server encrypted, with keys that only your family's phones hold. We cannot read it, and we cannot recover it: not a lost phone's data, not a forgotten backup password.
• You are responsible for keeping backups (the app can make a backup file protected with a password you choose) and for keeping that password safe, as well as your PIN and your recovery code.
• You can delete what our server holds for your family at any time, from the app. See the data deletion page.

7. Parental responsibility

Parent mode is protected by a PIN, Face ID or a fingerprint, and a child's own phone has no parent mode. These are aids, not substitutes for supervision. You remain responsible for how, when and for how long your children use the app and their devices, for the devices' purchase settings, and for what you record about them. Content you enter (chore names, notes, pictures) is yours; you confirm you have the right to use it, including any photo of a child.

8. Intellectual property

All rights in the Meritavi name and brand, its icon, the user interface, the texts, the ready-made chores and the source code belong to MIDAX STUDIO SRL and are protected by copyright and trademark law. Nothing in these terms transfers any of those rights to you.

9. Availability and changes

We aim to keep the app and the Plus service working on current devices and operating systems, and we may update the app to fix problems, improve it or add features. We may also modify or discontinue features. If we ever stop the Plus service, we will tell you in advance where we can; your family's data stays on your phones, and a subscription paid in advance is a matter for the store's refund policy.

10. Warranty and liability

The app and the service are provided "as is" and "as available". To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the app will be uninterrupted or error-free, or that phones will always be in step.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of data, and our total liability arising out of or in connection with the app is limited to the amount you actually paid for it in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Consumer rights. If you are a consumer in the European Union, the United Kingdom, or another jurisdiction granting mandatory consumer protections, those rights are unaffected by these terms.

11. Termination

This licence ends automatically if you breach these terms. You may end it at any time by deleting the app; to also remove what our server holds, use Delete from the server first, and cancel any subscription in your store account.

12. Additional terms for Apple App Store downloads

Where you obtained the app from the Apple App Store, the following apply and prevail over any conflicting provision:

• This agreement is concluded between you and MIDAX STUDIO SRL only, not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to furnish any maintenance or support services for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
• MIDAX STUDIO SRL, not Apple, is responsible for addressing any claim relating to the app, including product liability, failure to conform to legal or regulatory requirements, and consumer protection or privacy claims.
• MIDAX STUDIO SRL, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party intellectual property infringement claim relating to the app.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, will have the right to enforce them against you.

13. Changes to these terms

If these terms change in substance, we publish the new version here with a new date, and the app asks you to accept it before you continue.

14. Governing law

These terms are governed by the laws of the Republic of Moldova, without prejudice to the mandatory consumer protection rules of the country in which you reside.

15. Contact

MIDAX STUDIO SRL · IDNO 1026023043157
str. Albișoara 78/1, sect. Rîșcani, MD-2005 Chișinău, Republic of Moldova
E-mail: hello@midax.studio
Support: midax.dev/meritavi/support