Support
Write to us: hello@midax.studio. Tell us the app version (Settings → About), your phone's model and what you were doing. We usually answer within a few working days. We never ask for your PIN, your recovery code or your backup password — please do not send them.
Getting started
How do I set Meritavi up?
Open the app, accept the terms, and tap Get started. Choose a four-digit PIN, write down the six-digit recovery code the app shows you once, and add your first child. Then add chores — your own, or from the 48 ready-made ones.
How does my child use it?
On a shared phone, Switch to child shows what a child sees: their chores, "I did it", their balance and their goal. Going back to parent mode asks for your PIN, Face ID or fingerprint. With Plus, a child can have Meritavi on their own phone, which has no parent mode at all.
I forgot my PIN.
On the PIN screen, tap Forgot your PIN? and enter the six-digit recovery code you wrote down when you set the app up; then choose a new PIN. If the recovery code is lost as well, write to us — we cannot see your data, but we will explain the options.
Backups and new phones
How do I make a backup?
In parent mode, Settings → Data → Backup and export. The backup is a file protected with a password you choose; save it somewhere safe, such as your cloud drive. We never receive it, and a lost password cannot be recovered.
How do I move to a new phone?
On the new phone, open Meritavi, accept the terms, and choose Restore from a backup on the first screen. With Plus, you can instead add the new phone to the family: it receives everything from the others.
Meritavi Plus
How do I add my child's phone, or the other parent's?
On your phone, in parent mode, tap Add a phone and choose who it is for; a code appears. On the other phone, install Meritavi, accept the terms, choose This phone is joining a family and scan the code. A child's phone sees only that child's chores.
The family is on my child's phone. How do I move to Plus?
On the Plus screen, Meritavi first asks whose phone it is. Choose the child's or the family's, and follow the guide: your own phone scans a code, buys Plus from your store account and receives the whole family; then the old phone can become your child's.
How do I restore or cancel my subscription?
To restore it on a new phone, tap Restore purchases on the Plus screen. To cancel: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel the subscription. Refunds are handled by Apple or Google Play.
Notifications do not arrive.
Check that notifications are allowed for Meritavi in the phone's own settings, and turned on in Settings in the app. On Plus, both phones need an internet connection for a change to travel; a phone that was off catches up as soon as it is opened.
Your data
Can you see my family's data?
No. On Free nothing leaves your phone. On Plus everything is encrypted on the phone before it is sent, with keys only your family's phones hold. Details in the privacy policy.
How do I delete everything?
See data deletion: what to tap on the phone, and how to remove what our server holds.